Terms of use

PLEASE READ THESE LICENCE TERMS CAREFULLY

BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.

IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE "REJECT" BUTTON BELOW.

WHO WE ARE AND WHAT THIS AGREEMENT DOES

We are Alike, a CIO registered with the UK Charities Commission with charity number 1181848 of Soho Works, 180 the Strand, London. WC2R 1EA. We license you to use the Alike mobile application software and the data supplied with the software (App) and any updates or supplements to it as permitted in these terms.

IMPORTANT NOTICE

ALIKE DOES NOT PROVIDE MEDICAL ADVICE. YOU MUST SEEK THE ADVICE OF YOUR DOCTOR OR OTHER SUITABLE HEALTHCARE PROFESSIONALS REGARDING ANY TREATMENT OR ACTIONS REGARDING YOUR HEALTH. YOU SHOULD NOT CHANGE ANY MEDICATION OR TREATMENT OR DELAY OR ACCELERATE IT OTHER THAN ON THE ADVICE OF YOUR OWN MEDICAL PROFESSIONALS AND MUST NOT RELY ON ANY INFORMATION YOU RECEIVE BY USING THE APP INCLUDING FROM OTHER USERS OF THE APP.

IN A MEDICAL EMERGENCY ALWAYS SEEK IMMEDIATE MEDICAL ADVICE BY DIALLING 999.

ANY INFORMATION ON THE ALIKE APP IS FOR GENERAL INFORMATION ONLY AND MUST NOT BE USED RELIED ON FOR MEDICAL ADVICE OR TREATMENT.

YOUR PRIVACY

We only use any personal data we collect through your use of the App in the ways set out in our privacy policy.

Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

You must be 18 or over and live in the United Kingdom to accept these terms and use the App.

YOUR SUBMISSIONS AND USER ACCOUNT DETAILS 

To help us maintain a safe community, you must comply with our acceptable use policies described below. By using our App you agree to abide by these terms including our Community Pledge.

Any information you provide us when registering to use and when using the App must be accurate including your name and photos, medical status and contact details. If this changes you must update it promptly.

While any information you provide us will be processed in accordance with our privacy policy. Be aware that information that is available to users of the App and/or contained in messages you send via the App cannot be kept confidential and may be made public by other users of the App.

You must not disclose your password to any person and should keep it safe. We will not ask for your password. You must not allow anyone else other than you to use your account.

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you want to learn more about the App or have any problems using it please contact us at help@alike.org.uk.

Contacting us (including with complaints). If you think the App is faulty or wish to contact us for any other reason, please email our customer service team at info@alike.org.uk

How we will communicate with you. If we have to contact you, we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.

HOW YOU MAY USE THE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON 

In return for your agreeing to comply with these terms you may:

  • download a copy of the App onto your device and view, use and display the App on such devices for your personal purposes only.

  • receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

We are giving you personally the right to use the App as set out above. You may not otherwise transfer the App to someone else, whether for money, for anything else or for free. If you sell or give away any device on which the App is installed, you must remove the App from it.

CHANGES TO THESE TERMS

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce or for some other reason.

We will give you advance notice of any change and/or when you next start the App.

If you do not accept the notified changes, you will not be permitted to continue to use the App.

UPDATE TO THE APP

From time to time, we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products.

We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide software updates, product support, and other services related to the App. We may also use this information, as long as it is in a form that does not personally identify you, to improve the App or to offer new services or technologies to you.

WE MAY COLLECT LOCATION DATA (but you can turn location services off) 

We may make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use this service, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based services. You may stop us

collecting such data at any time by turning off the location services settings on LOCATION OF SETTINGS. Alternatively, if you do not want location data to be sent from your device, you can type your location into the App when installing the App, and voluntarily thereafter. By providing such location information, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based services. 

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App or its use may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENCE RESTRICTIONS

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App in whole or in part to any person without prior written consent from us;

  • not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;

  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that such actions cannot be prohibited;

  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

ACCEPTABLE USE POLICY

You may use our App only for lawful purposes. You must not use our App:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm any person.

  • To bully, insult, intimidate or humiliate any person.

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

  • To infringe our intellectual property rights or those of any third party in relation to your use of the App, including by the submission of any material (to the extent that such use is not licensed by these terms);

  • In a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

  • To collect or harvest any information or data from our systems.


  • Our App is not moderated. This means that messages and other content you submit or receive including messages from other App users (interactive services) are not reviewed by Alike.

We are under no obligation to oversee, monitor or moderate any interactive service we provide on our App, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our terms and conditions or content standards below.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our App (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in our sole discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • Be accurate (where it states facts).

  • Be genuinely held (where it states opinions).Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • Be defamatory of any person.

  • Be obscene, offensive, hateful or inflammatory.

  • Bully, insult, intimidate or humiliate.

  • Include sexually explicit material.

  • Include illegal material.

  • Promote violence.

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any copyright, database right or trade mark of any other person.

  • Be likely to deceive any person.

  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

  • Promote any illegal content or activity.

  • Be in contempt of court.

  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

  • Be likely to harass, upset, embarrass, alarm or annoy any other person.

  • Impersonate any person or misrepresent your identity or affiliation with any person.

  • Give the impression that the Contribution emanates from Alike if this is not the case.

  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

  • Contain any advertising or promote any services or web links to other sites.


COMPLIANCE WITH ONLINE SAFETY REGULATIONS

In addition to the above, we are committed to ensuring compliance with the UK Online Safety Act and Ofcom’s regulatory framework for protecting users from illegal harms online. We will take appropriate steps, including risk assessments and content moderation measures, to prevent and remove illegal content in accordance with these regulations. Users are encouraged to report any content that may violate these standards, and we will take necessary action in line with our obligations under the law.


CHILD SAFETY AND PROTECTION

Alike is committed to protecting the safety and well-being of all users. Our app is strictly for individuals aged 18 and over and is not intended for use by minors. We strictly prohibit any content, activity, or behaviour that involves Child Sexual Abuse and Exploitation (CSAE) on our platform.

We adhere to global safety standards and cooperate with authorities to prevent, report, and take action against CSAE-related content. Any violation of this policy will result in immediate account suspension and reporting to the appropriate legal entities.

If you encounter any content or behaviour that raises concerns about child safety, please report it immediately through our in-app reporting feature or contact us at help@alike.org.uk.


BREACH OF THIS POLICY


When we consider that a breach of our acceptable use policy has occurred, we may take such action as we deem appropriate.


Failure to comply with our acceptable use policy constitutes a material breach of the terms of use and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our App.

  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our App.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.


We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.


IF YOU WISH TO COMPLAIN ABOUT CONTENT ON OUR APP OR BREACH OF OUR TERMS OR ACCEPTABLE USE POLICY, DETAILS OF HOW TO DO SO ARE [HERE]


INTELLECTUAL PROPERTY RIGHTS


All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property or other rights in, or to, the App other than the right to use them in accordance with these terms.


You give us a royalty free worldwide licence to use the content you provide to us or via the App (including via interactive services and Contributions) at any time to enable us to provide the App and its content to our users and to operate our organisation. We can sub-licence this or transfer this for those purposes. The licence ends once we no longer have the relevant content. By providing us any content or using our App to process that content or information (for example by sending messages to another user or uploading a photo) that you have all rights necessary to do so and that doing so does not infringe anybody’s rights. You are responsible for any publication of such content via the App.











OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 


We are not responsible for any loss or damage that is not foreseeable.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.


When we are liable for damage to your property. We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow instructions.


We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


The App is provided on an as is basis and while we take reasonable steps to check it functions correctly do not guarantee that it is error free. It is provided for general information and entertainment purposes only. They do not offer advice and in particular do not offer medical advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App.



WHOLE AGREEMENT 


Unless legally we cannot do so, these terms set out the whole agreement between us and no other terms apply.


Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.


Check that the App is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.


We are not responsible for events outside our control. If our provision of the App or support for the App is delayed by an event outside our control then we will not be responsible.










WE MAY END YOUR RIGHTS TO USE THE APP IF YOU BREAK THESE TERMS

We may end your rights to use the App at any time. We may also end your rights to use the App at any time by contacting you if you have broken these terms in a serious way.


If we end your rights to use the App:


  • You must stop all activities authorised by these terms, including your use of the App.

  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

  • We may remotely access your devices and remove the App from them.



WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE 


We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.



YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE 


You may only transfer your rights or your obligations under these terms to another person if we agree in writing.



NO RIGHTS FOR THIRD PARITIES


This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.



IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


EVEN IF WE DELAY IN ENFORCING OUR AGREEMENT, WE CAN STILL ENFORCE IT LATER


Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this

agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.




WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS 


These terms are governed by English law and you must bring legal proceedings in respect of the products in the English courts.